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Stephen Braverman

가입한 날짜: 2022년 11월 10일

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마지막 활동: 2024년 9월 10일

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게시물 Feedback - Ticketing system (Support)

With the rollout of the new features to customize the agent workspace within a ticket, it looks like the "Tag" field was overlooked. There appears to be no way to move or minimize the Tag field. It would be great if this could be made possible.

We know that you can hide the Tag field but we want our agents to be able to see it in case of any issues or adjustments. However, we want to move it to the bottom of the form fields so it is out of the way. It can often take up a lot of space when multiple tags are added, especially when using Omnichannel routing and other automation reliant on Tags. 

Either have the ability to move it to the bottom of the form or allow us to minimize/shrink the window size in some way so it doesn't display the long list of tags. 

2023년 9월 07일에 게시됨 · Stephen Braverman

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댓글How to fix issues in Zendesk messaging

Thanks @... ! This is great news!

댓글 보기 · 2023년 6월 20일에 게시됨 · Stephen Braverman

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댓글How to fix issues in Zendesk messaging

Is there anything that can be done to either make these "inactive" messaging tickets count toward the capacity or remove the inactive timer of 10 minutes so they remain as "active" and thus counted towards the capacity? 

댓글 보기 · 2023년 6월 06일에 게시됨 · Stephen Braverman

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Hello Mick O'Donnell and Zendesk team. Echoing the requests from above. Do we have an update on the timeline for this feature release? The last update on this from Zendesk seems to be a year ago this month. Hoping this is released soon as it's currently a blocker for us from using Zendesk.

댓글 보기 · 2022년 11월 10일에 게시됨 · Stephen Braverman

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