Wesley Jamison
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Wesley Jamison님의 최근 활동-
Wesley Jamison님이 에 댓글을 입력함
I concur, Administrators should be able to toggle themselves so that agents will not be able to see that they are also reviewing the ticket.
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Hello Tony, I apologize I did not see your reply last month, but better late than never. For Macros within side conversations, I think of it more along the lines of a new action as you mentioned f...
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At first glance, I would recommend setting up a trigger to automate this based on the Comment text. I haven't tested it but here is a quick mock-up that may work. If you included a message in your ...
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Is there a way to create new placeholders for internal and public notes?
I am looking to add the functionality of inserting time in a ticket comment using the placeholders. The information regarding the time zone of the assignee/requester/current user is in the profile,...
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Adding Trigger, Macro and Automation Functionality to Side Conversations
I have run into a situation where we are looking to try and automate the side conversation workflow so that the agent does not have to copy/paste a macro every time they need to nudge the side conv...
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How do you set up the fields in a form so that they are nested in a hierarchy? I do not want to use the two semicolons, I have seen it done another way, but cannot replicate it. Example: