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Scott Rossner

가입한 날짜: 2022년 10월 31일

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마지막 활동: 2023년 9월 22일

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댓글Reporting for Talk

To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged without it.  Your product designers should be aware of that.  Please have this escalated to a Product Expert.

댓글 보기 · 2023년 9월 22일에 게시됨 · Scott Rossner

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댓글Reporting for Talk

I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

댓글 보기 · 2023년 9월 18일에 게시됨 · Scott Rossner

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댓글Additional ticket channels

Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an agent to distinguish one call type from another, and 2) can one call type be set up to take priority over the other?

댓글 보기 · 2023년 1월 23일에 게시됨 · Scott Rossner

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