최근 검색
최근 검색 없음

Wieke van Gerwen
가입한 날짜: 2022년 12월 29일
·
마지막 활동: 2023년 2월 16일
팔로잉
0
팔로워
0
총 활동 수
16
투표 수
4
플랜 수
8
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Wieke van Gerwen
Wieke van Gerwen님이 에 게시물을 만듦
It is a pity that Zendesk determines what a column is called. This causes a view not always being clear, with too much space unused and open. For instance: the column heading is "Volgende SLA-schending" (23 characters) and values in the column will be max 5 characters.
In addition, it is very useful if we get full control over your views. We are really too limited right now. But therefor is Feature Request: https://support.zendesk.com/hc/en-us/community/posts/4409222739482-Feature-Request-The-ability-to-create-Custom-Columns-in-Ticket-Views
2023년 1월 09일에 편집됨 · Wieke van Gerwen
1
팔로워
2
투표 수
0
댓글
Wieke van Gerwen님이 에 댓글을 입력함
I've also made a ticket for this issue: https://support.zendesk.com/hc/en-us/community/posts/5265819067674-Need-to-change-the-e-mail-template-for-a-follower-of-an-organization
It should be high on the priority list.
Need to change the e-mail template for a follower of an organization
The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.
And gets this e-mail:
Subject:
To: name and e-mail adres of end-user
Body:
댓글 보기 · 2022년 12월 30일에 편집됨 · Wieke van Gerwen
0
팔로워
2
투표 수
0
댓글
Wieke van Gerwen님이 에 게시물을 만듦
The e-mail that is sent nowadays does not meet our standard of sending e-mail. So we desperately need to change it. As i understand from Julia that is not possible.
The end-user follows all tickets of an organization in Guide > name > Requests > Requests from organization >[Organization] > ‘Follow’.
And gets this e-mail:
Subject:
To: name and e-mail adres of end-user
Body:
2022년 12월 30일에 게시됨 · Wieke van Gerwen
2
팔로워
6
투표 수
2
댓글
Wieke van Gerwen님이 에 댓글을 입력함
How do we change the e-mail that comes from following all the tickets from an organisation?
댓글 보기 · 2022년 12월 29일에 게시됨 · Wieke van Gerwen
0
팔로워
0
투표 수
0
댓글