Gina Perez

Thank you for pointing this out, Donny Wyatt.

My team is also constantly working in other tabs and have been disappointed so far in the switch to Zendesk Talk because of this limitation.

Other phone applications such as RingCentral, Cisco, and Zoom will force their app to the top of all windows when there is an incoming call. We were expecting something similar when we upgraded to Talk. 
If there was a simple desktop banner similar to incoming emails and device alerts that would suffice. 

My team all have small analog in-ear earbuds for calls and we do not keep those in all day as there are long periods of time that we aren't receiving any calls. We also don't want to keep trying to remember to pull our headphones out to hear a call then plug them back and get them in our ears in time to answer. 

I would really like to keep Zendesk so that we can integrate our emails and calls in one place.

Is this system improvement still being developed?
It looks like it has been over a year since this was last updated and I would like to know if sticking with this phone system will be worthwhile.