Alex Garcia

@... Are there any plans to have the same bot capabilities on Messaging that are available on Classic where do you do not have to use the Flow Builder aka Bot Builder?  Maybe through the Advanced AI add-on?  The bot would automatically look at the Customers question, pull keywords from it and search through existing Help Articles we have without us having to direct the bot what to do and which direction to go?  We really like Messaging, but would like the same bot capabilities as Classic if possible.  We thought about switching the Classic, but during the process we found it uses really old JavaScript which keeps taking over our style, the controls are very out of date and the form fields feel 10 years old along with other things don’t seemed refined like they are with Messaging which we are currently using.

Does anyone know if a Custom Avatar was ever implemented or an updated timeline on when it might be?

Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)?  For example Answer Bot will search through your Help Articles and automatically suggest articles for your Customers based on their response without you having to go through Flow Builder and set everything up manually.