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Itay Banner

가입한 날짜: 2023년 5월 04일

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마지막 활동: 2024년 4월 15일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

+1
I added a custom “follow up” date to tickets. But I can't create a view and set it to display tickets with “follow up” date of “today” or “the past week” etc. This indeed seems like a trivial feature expected from every professional platform when working with dates. Everyone else supports it. 

댓글 보기 · 2024년 4월 15일에 게시됨 · Itay Banner

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커뮤니티 댓글 Developer - Zendesk APIs

Christopher Kennedy Just did, thanks.

댓글 보기 · 2023년 5월 30일에 게시됨 · Itay Banner

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댓글Formatting and customizing your email

Hi all, can anyone please share what would be the best way to preview a template before activating it?

댓글 보기 · 2023년 5월 30일에 게시됨 · Itay Banner

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댓글Business rules

Hi! I'd like to be able to sync an external calendar so I don't need to manually create national holidays from time to time. Is there a way to automate that?

Also, do you have a doc with all the available filters? For example, I'd like to know how to write the condition "Is on holiday".

댓글 보기 · 2023년 5월 30일에 편집됨 · Itay Banner

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커뮤니티 댓글 Developer - Zendesk APIs

Jacquelyn Brewer I'm having the same issue as Levente Nagy and I feel trapped in a vicous circle. 

My use case: I run a website agency. I have clients (organizations) for whom I manage websites (one or more). Each site is either hosted on my server or externally.

My objective: I want to be able to see, under each organzation, which websites I manage for them and where they're hosted.

What I did:

  1. In the Admin Center, under Objects and rules > Custom objects > Objects I Createad a custom object called "website" with 2 properties: URL and external_hosting (checkbox).
  2. In the Admin Center, under Objects and rules > Custom objects > Relationships I Createad a relationship between website (source) > zen:organization (target).
  3. I even created the reverse relationship: zen:organization (source) > website (target).

What I tried to do then: 
In the Admin Center, under People > Configuration > Organization fields, I tried to create a lookup field to manage the custom object records for the organization. I expected to be able to see my custom object available to select in that same dropbox marked in red in Levente Nagy's post.

What are we missing, then?
What's the right way to manage relationships with custom object records in the interface? or is it just an API feature? If there is a way, please can you provide a detailed documentation, as the current articles you linked to are not helpful.

댓글 보기 · 2023년 5월 04일에 편집됨 · Itay Banner

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