최근 검색
최근 검색 없음

Paul
가입한 날짜: 2022년 10월 04일
·
마지막 활동: 2023년 5월 04일
팔로잉
0
팔로워
0
총 활동 수
18
투표 수
4
플랜 수
6
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Paul
Paul님이 에 댓글을 입력함
@scott: thx got it working now. The timer is also counting the hours outside the business hours. So i didn't expected a higher number. But it makes sense now :)
댓글 보기 · 2023년 1월 13일에 게시됨 · Paul
0
팔로워
1
투표
0
댓글
Paul님이 에 댓글을 입력함
I have a question about the timers. They are acting weird.
A SLA policy is set up like below.
So the first reply time should be 8 hours (for all status):
But when we receive a ticket (which is using the above policy if i check the events of it) it is showing the first reply as 24H and also the solve time as 24H. But nowhere the 24H rule/time is set or used....
How is this possible or how does zendesk came to this 24H timer?
Or what am i missing here?
댓글 보기 · 2023년 1월 11일에 게시됨 · Paul
0
팔로워
0
투표 수
0
댓글
Paul님이 에 게시물을 만듦
Is it possible to add/show the SLA breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.
2022년 12월 23일에 게시됨 · Paul
1
팔로워
3
투표 수
1
댓글
Paul님이 에 댓글을 입력함
Is it possible to show the sla breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.
Or can we only add that column to custom views?
댓글 보기 · 2022년 12월 21일에 게시됨 · Paul
0
팔로워
0
투표 수
0
댓글