Paul
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maybe they don't see our comments because they need to scroll to the bottom :P
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Any update on this? It would solve "multiple" options related to management of organizations.
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@scott: thx got it working now. The timer is also counting the hours outside the business hours. So i didn't expected a higher number. But it makes sense now :)
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I have a question about the timers. They are acting weird. A SLA policy is set up like below.So the first reply time should be 8 hours (for all status): But when we receive a ticket (which is usi...
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Option to add the SLA breach column to the organization view
Is it possible to add/show the SLA breach column in the view that is in use for the organization?So when opening an organization you can see which tickets need the first action.
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Is it possible to show the sla breach column in the view that is in use for the organization?So when opening an organization you can see which tickets need the first action.Or can we only add that ...
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Any release date? It's pretty limited now with the current use of views.
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Any updates on this or an ETA when we can sort messages on newest first?