Gregg Hansen

가입한 날짜: 2023년 1월 02일

마지막 활동: 2023년 12월 29일

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님의 최근 활동 Gregg Hansen

Gregg Hansen님이 2023년 01월 03일 01:34에 댓글을 입력함

커뮤니티 댓글 Q&A - Users, groups, and organizations

Thanks for the answer - that confirms what I have found.

That’s what I was afraid of. I guess we bought into the idea that a “suite” is not a couple stand alone tools

댓글 보기 · 2023년 1월 03일에 게시됨 · Gregg Hansen

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Gregg Hansen님이 2023년 01월 02일 19:13에 게시물을 만듦

게시물 Q&A - Users, groups, and organizations

We're struggling a bit with customer data, and I can’t find where to look.

Take a look at this marketing post:

This is what we need, and frankly, the entire reason we signed up for Zendesk. Unfortunately it does not appear this works:

- While we don’t need Sell, in order to manage customer data we do need Contacts (part of Sell)

- Sell does not integrate with external apps cleanly, Support does.

- Customer data is not integrated between Sell and Support (this can’t possibly be true, but ZenDesk support says it is)

I think we're missing something fundimental in the way zendesk deals with customer data

2023년 1월 02일에 게시됨 · Gregg Hansen

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