Haley

Hi!

Thank you!

May I know how I can find out what my ticket ID is?

Also, I am not sure what the ticket ID itself is. Is it like Brand ID?

Hi everyone!! 

I wonder about Trigger function of  

1. How to receive email notification when ticket is assgined to a specific person

- Assignee / Changed

- Assignee / is not / (current user)

2. How to receive email notification when end users comment additionally

- Comment is Present (public or private)

- Assignee is not (current user)

- Assignee is not (requester)

- Assignee / Not changed

- Status category / Not changed from / Solved

Q1. Is there a way to activate above Triggers per brand?

Q2. What I want to achieve is for agents to get notified when the ticket is assigned.

However, based on the default setting as above, there are some elements where it does not make sense. Does anyone know? 

Shouldn't it be below?

- Assignee / Changed

- Assignee / is / (current user)?! 

Please let me know if anyone knows the answer~!

Hi everyone!

I would like to know how to change the default [Description] ticket field per ticket Brand.

ex)

Brand A's Description on end-user: Please enter detailed PC specifications.

Brand B's Description on end0user: Please enter detailed device name, wifi information.

https://support.zendesk.com/hc/en-us/community/posts/4409515376538-Editing-Description-shown-to-end-users-for-Description-field-per-ticket-form?input_string=How%20to%20add%20description%20under%20description%20Field%3F

Please shed a light on this~!!!

Hi, where do I click at the first place to make this change?

Cheers Ahmed! Thank you so much!!

Hi everyone~!

Does anyone know how I can set up to see "Brand name" in the ticket view?

There are many tickets in unassigned View, and I want to see tickets with Brand name at a glance.

Any input on this please~!?

Thank you!!

Oooppsss my apologies.
Would you be so kind and explain again?

For the fallback policy, 3 brands are all excluded.
Let's say it is Brand A.
All I need to set is as below, no?
1. Brand is A.
2. Brand is not B.
3. Brand is not C.

Crystal clear! 

Thank you Audrey~!! 🙌

Hi hi great to hear from you!
Thank you thank you!

However, i am not quite sure how exactly I should set. So let's say it is Brand A setting.
Then should I set as below?

-Brand is A
-Brand is not B
-Brand is not C

Should I set like above for setting A?

Hi Jacob. Jacob the Moderator

Highly appreciated for your help!

Well noted that it should be find as the 3 Brands appear to have equal levels of restriction.

However, I wanted to check about a catch-all or fallback policy you mentioned.

How may I set the policy at the bottom?! Could you elaborate a little more?