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Brett - Community Manager

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Brett - Community Manager님의 최근 활동
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    Brett - Community Manager님이 에 댓글을 입력함

    Hey Victoria, I did some digging and it doesn't look like there's a popular articles helper available to pull this information. The closest helpers we have are recent_articles and recent_activitie...

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    Brett - Community Manager님이 에 댓글을 입력함

    Hey David, This article will walk you through those steps :) Automatically tagging tickets from specific users and organizations I hope this helps!

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    Brett - Community Manager님이 에 댓글을 입력함

    Hey David, Just to confirm, are you trying to prevent the trigger from firing when the requester of the ticket is a specific user (RMM)? If so, you could just tag that user profile which will carr...

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    Brett - Community Manager님이 에 댓글을 입력함

    Hey Ethan, Thanks for taking the time to share this with us! I'll be sure to pass this feedback along to the appropriate team so they're aware of this need. Cheers!

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    Brett - Community Manager님이 에 댓글을 입력함

    Thanks for taking the time to share this Guillem! I'll pass this feedback along to our Product Managers so they're aware of your use-case. Cheers!

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    Brett - Community Manager님이 에 댓글을 입력함

    Hey Alex, Thanks for the additional information! Definitely some odd behavior going on here. Any chance you could try applying the macro from a Chrome Incognito window to see if that helps? Also, ...

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    Brett - Community Manager님이 에 댓글을 입력함

    Thanks for taking the time to share this Kerry!

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    Brett - Community Manager님이 에 댓글을 입력함

    Hey Lucas, There's no way to accomplish this natively with Support, however, there are some 3rd party integrations that could get you what you're looking for. I did a quick search and it looks lik...

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    Brett - Community Manager님이 에 댓글을 입력함

    Hey Alex, Are you able to replicate this after refreshing your browser window? Do you see any error when you hit the button to create the macro? Let me know!

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    Brett - Community Manager님이 에 댓글을 입력함

    Hey Rachel, I reached out to our Product Managers and they mentioned they'd need to investigate this in a ticket. I'm going to generate a ticket on your behalf so they can look into this further. ...