Brett - Community Manager
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Brett - Community Manager의 최근 활동 최근 활동별 정렬-
Hey Alberto, Can you confirm the plan level your Support account is on? Public apps are only available on Support Team plan and private apps are available on Support Professional. Let me know!
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Hey Sabrina, I'm rather limited on what I can assist with from my end but I was able to track down a couple of posts that may help point you in the right direction: How to add icons to zendesk he...
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Thanks for taking the time to share this with us Sam!
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Hey Janice, It looks like we have a problem ticket related to this issue. I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this further. Cheers!
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Hey Celina, Yes, you are correct. Once the text arrives and a ticket is generated it will get assigned to the group set in this drop-down. Let me know if you have any other questions!
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Hey Ian, There's no built-in metric that will account for this. However, you could create a custom checkbox field that would be toggled when action is required from another user. You could then re...
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Hey Candice, It looks like you have a ticket open with our Customer Advocacy team related to this issue. We will continue working with you on the ticket to troubleshoot this issue. Cheers!
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Hey Venu, Does this issue only occur in your angular application? For testing purposes, could you try pasting the code snippet directly on your website and see if it shows up on the browser? We're...
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Hey Conza, If that status is set to solve, then yes it could re-open if someone replies back in Facebook Messenger. If you prefer the ticket to not re-open and instead generate a new ticket, you c...
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Hey Bobby, We do have a recipe for Reporting on the duration of fields that may point you in the right direction. I hope this helps!