Holly
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Is there a way to see how many times a ticket has been updated with the same status in Explore?
I know we can report on how many times a status changed, but can we report on how many times a ticket was updated and the status stayed the same? For example, a ticket is updated 10 times in Open s...
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Hi Ifra! I appreciate the reply but unfortunately can't share the public URL. Thank you for the offer though. I'll keep on messing around with the instance!
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Hi Ifra, Thank you! But is there any way to change the order of the comments inside the tickets for the end users? Currently this still shows the oldest comment on top
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This should at least be changed to only admins being able to change requester.
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Can we please change this back? I'm worried that agents will easily change the requester when it shouldn't be changed
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Adding a +1 to this as well for it to be configurable. It is so much more valuable for us to have the subject than the requester.
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Hi Dane! Unfortunately that is still not working. When I select "is within the previous=1" it still notifies me the day before instead of the day of. Any reason this might be? This is for an automa...
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Is there a way to include a Timestamp of the Last Update by End User?
While the standard calculated attribute f\can provide a timestamp for updates by agents/admins like below: IF ([Comment present]=TRUE AND [Comment public]=TRUEAND ([Updater role]="Agent" OR [Update...
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appreciate the suggestion, Will. I'm sure it will help some people out. To Zendesk, this should still be a native feature within Zendesk. We shouldn't need to require every agent to download a thir...
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I'm also having the same issue as Kalyn.