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Travis Fishbein

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    Travis Fishbein님이 에 댓글을 입력함

    @Yuri - There doesn't seem to be a way for me to physically *click* on the Notify button within the JIRA issue to push the comments to Zendesk. Is there something I'm missing here?

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    Travis Fishbein님이 에 댓글을 입력함

    Hey there! I'd like to ask for some clarity on a point above, under the Adding an External Support Address header: "It is not recommended that you use a distribution group email or an email alias a...

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    Travis Fishbein님이 에 게시물을 만듦

    Change text colour in Ticket editor

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    There is currently no method of allowing text colour changes in the agent-facing ticket editor. Is there a way we can include this in the rich text editor?

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    Travis Fishbein님이 에 댓글을 입력함

    Can you use this liquid markup method to target and change the {{footer}} placeholder in the email template as well? I'd like to change the default font of the agent-facing information that is gene...

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    Travis Fishbein님이 에 댓글을 입력함

    Hi Graeme, Regrettably personalized emails seem to be skipping over aliases altogether and just use profile names in our account. Are there any known issues with this feature?

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    Travis Fishbein님이 에 댓글을 입력함

    Hi Jessie, I've been looking into the Personalize Email Replies feature at https://support.zendesk.com/hc/en-us/articles/203663276-Enabling-personalized-email-replies, and have run into an issue qu...

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    Travis Fishbein님이 에 댓글을 입력함

    Hi there! I have some concerns about agent privacy with this feature. In the case of agents who would not like their last names released via email, can we have an option to choose between Zendesk u...