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Jake Mahon

가입한 날짜: 2023년 4월 07일

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마지막 활동: 2023년 4월 25일

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댓글Business rules

Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket? 

댓글 보기 · 2023년 4월 25일에 게시됨 · Jake Mahon

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hi Pulkit Pandey

I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?

By the way, we've changed "cases" to "tickets".

댓글 보기 · 2023년 4월 24일에 편집됨 · Jake Mahon

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hi Pulkit Pandey we actually have one more issue 😅

How can we change "Organization requests" to "Organization cases"?

Thanks in advance for any help you can offer 😃

댓글 보기 · 2023년 4월 20일에 게시됨 · Jake Mahon

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules

Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?

댓글 보기 · 2023년 4월 19일에 게시됨 · Jake Mahon

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게시물 Feedback - Help Center (Guide)

Hi there,

We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?

I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why. 

Any help is appreciated. Thank you.

2023년 4월 07일에 게시됨 · Jake Mahon

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커뮤니티 댓글 Feedback - Help Center (Guide)

Hi - I have a question about this sentence in the official comment:

In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.

Is this feature still on the roadmap? If so, when is it planned for release?

댓글 보기 · 2023년 4월 07일에 게시됨 · Jake Mahon

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