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Chris Brown
가입한 날짜: 2022년 12월 12일
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마지막 활동: 2023년 1월 13일
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님의 최근 활동 Chris Brown
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Following up on this, did the knowledge base dataset release come out, and does it track upvotes and downvotes over time? We had that capability in legacy reporting but that's being taken away, and I don't see it in explore
댓글 보기 · 2023년 1월 13일에 게시됨 · Chris Brown
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Following up on this! Has the ability to track total # of votes over a time frame been implemented into Zendesk Explore? Not the average, the total number of thumbs up, and the total number of thumbs down. Thank you!
댓글 보기 · 2023년 1월 13일에 게시됨 · Chris Brown
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Hi ZD Team,
Could you please provide some clarity on how the User role of a visitor to your guide is determined? The one you can use as a filter at the top of the report.
Specifically, how is 'Staff Member (signed in)' determined - Is it determined by checking against the registered list of Team members? If so, is there a way to filter out a specific domain instead? My organization occasionally creates test emails like chris+1234@organization.com and it would be really handy to include those as a Staff Member as well.
Thank you!
댓글 보기 · 2022년 12월 12일에 편집됨 · Chris Brown
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