Alex Ruano

We are also seeing this drastic shift in how search results are being sorted. This appears to have started today for us as well. Our teams are reporting articles that are normally at the top of search results being buried into page two or three of the results rather than the top few choices. The search tool seems to be pulling in articles that are not associated with (or very loosely associated with) the search terms being entered by our team members. It is as though the search tool is ignoring tags and article titles when sorting results. It is causing a lot of inconvenience for our team and our regular use of our Knowledge Base. Was there any recent changes (starting today/last night) and is there anything that can be done to resolve this issue?