Steven Aranaga
-
총 활동 수34
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수4
-
플랜 수14
활동 개요
Steven Aranaga님의 최근 활동-
Steven Aranaga님이 에 게시물을 만듦
Feature request: Allow verification without publishing rights
I would like my employees to be able to verify articles without having to have publishing rights. For instance, light agents should be able to verify an article for accuracy to show someone review...
-
Steven Aranaga님이 에 게시물을 만듦
2 groups, 1 ticket - history?
Scenario: I have a support and implementation team. When a ticket requires, I want to send the original ticket to implementation to handle their task. The issue is that, in much of the reporting,...
-
Steven Aranaga님이 에 댓글을 입력함
The ability to see child conversations as such would be great in ticket views. There is nothing that indicates that a ticket is a child of another. This would be super helpful in exporting data t...
-
Steven Aranaga님이 에 댓글을 입력함
Yes! Upvote!
-
Steven Aranaga님이 에 댓글을 입력함
Does the blocklist apply to tickets submitted through the modern chat widget? I have spam coming in from chat and I have added the domain, but the tickets seem to keep opening. Now, here it talks...
-
Steven Aranaga님이 에 댓글을 입력함
Is there a reason that someone needs to have publish permissions to verify an article? I have a team that wants to review articles when needed, but often do not need any update. We want to contro...
-
Steven Aranaga님이 에 게시물을 만듦
Subject returning as undefined after update through API
Scenario: I get a ticket submitted by email. This triggers a webhook that modifies the subject through the API. After that, an email notification is sent, but the {{ticket.title}} is returning as...
-
Steven Aranaga님이 에 댓글을 입력함
Radio silence? Hello? Security review just hit some of this...
-
Steven Aranaga님이 에 댓글을 입력함
Scenario - Merge Ticket B into Ticket A. We see the behavior that the email thread and recipients from Ticket B takes over. I would think that Ticket A, being the ticket I am merging into, should ...
-
Steven Aranaga님이 에 댓글을 입력함
Does this also apply to editing Light Agents (or any agent)? In other words, is assigning these permissions also allowing them to add Agents to multiple orgs? We are on Enterprise plan. Scenario:...