Nickolas Burger

I care less about phone calls interrupting messaging sessions and more for the other way around. That is if an agent is on a call, getting interrupted by conversation alerts is quite disruptive and causes audio drop-offs that the customer can hear when the alert noise plays (like when you hear someone's call-waiting on the other end of a call). Our need is a way to have it so when the agents are on a call that they become ineligible for new messaging conversation notifications. Once they finish wrap-up, blast them, but leave them be when they're on a call. Is anything like this, specifically, on the roadmap?