Bill Brooks
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Bill Brooks님의 최근 활동-
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What I mean to say is that, the body this article is describing how to remove the SIGN IN link, but the title and Q&A say this is how to remove the SIGN UP link, which is very different. The articl...
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Hello, We need to keep the ability for anyone to submit tickets via email, but we want to prevent people from creating their own accounts to access the help center. I'd like to control who has acc...
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I echo Marjana's comments. Having the general search find data which is in custom organization or contact fields is something that my company would also greatly benefit from. We have a field calle...
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I'd like to give access to all tickets to several Light Agents in our company. For full agents, I see how to do this in the admin center. However, for light agents, the same option does not seem ...
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Allowing anyone to submit tickets via email but restricting who has access to the Help Center
Hello, we would really like to allow anyone to submit tickets via email, but restrict access to the Help Center. We do not want to allow people to create their own account, rather only an admin or...
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Hello, our company would like to restrict access to our help center to signed in users. But, we do not want just anyone to be able to create an account. We want to control who has an account for ...
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Adding bulk uploads to existing ticket fields seems like it should be a very easy thing to implement and many people who would benefit. Myself and my company included. Please consider adding this f...
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Hello, Our small company will often have a customer write directly to an agent, rather than our support address. If the agent forwards the email to support, the ticket is created and the requester ...
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Hosting Help Center Videos on Microsoft Stream
Microsoft Stream (Classic) is the newest available video hosting service offered by Zendesk. Our company just invested in Zendesk thinking we can host our videos there. However, the classic versi...