Kalle Windefalk
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내가 팔로우하는 사용자 수2명
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Kalle Windefalk님의 최근 활동-
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+1 I agree with everyone. It's working i Zendesk Talk with an admin who can control the service without an licens
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Dedicated greeting for alert or announcement messages
What is the problem? We don't have a fast way of putting alerts and announcement messages as the absolut first greeting in Talk. Why is it a problem? When "system down" events happens the line...
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I'm also curious how to use "downtime announcement". Ideally that would be a dedicated greeting option which would be placed first in case of use.
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Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide
What is the problem? Agents need to manually choose other brands to search for articles in the the knowledge center app. Why is it a problem? Agents often miss articles that resides in another help...
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I cast my vote for ability to use brand common signature
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Totally agree +1
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+1
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Thanks Rob Stack! I was looking in the wrong dataset. This is great! =)
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I would like to be able to report on linked article tickets where the link is private or public.
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+1 Agree Even tho it is possible to report on article edits in insight, insight is closing down in february. Please implement this metric in Zendesk Explore