Kalle Windefalk
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총 활동 수281
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수2명
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나를 팔로우하는 사용자 수0명
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투표 수98
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수신 설정 수111
게시물
Kalle Windefalk의 최근 활동-
Track search words from the KC app and build a report in Explore
Zendesk support informed me that tracking search words from the KC app and build a report on it in Explore isn't possible today. This feature would be really helpful in a KCS organization. I can t...
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Make knowledge center app available in agent workspace chat channel
예정됨Please integrate the knowledge center app with chat channel in agent workspace. This is a must-have for any support org dealing with articles and the KC app. The workaround we use now is to open a...
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Confusing talk logs
I'm trying to get my head around the logs for Zendesk Talk in the customer context interaction list. The ticket is empty but is recorded as 23 minute call in the body. the second internal message ...
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Answer bot in Swedish
Please make the answer bot available in Swedish.
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Display friendly name instead of ID in customer context
It would be really helpful if the real customer and agent name could be displayed on the customer context "talk card"
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Add a fourth tab "forms" in article link editor
Add a fourth tab "forms" in the article link editor window so we can link to our forms in a easy way when writing articles. "If this happen in step X please provide info <link to form>here and we ...
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Add "knowledge view permission ID" attribute in Zendesk Explore
Please add the attribute "knowledge view permission ID" to Zendesk Explore. I use this in Good Data but can't fully migrate to Explore without it. I use the attribute to separate Work In Progress...
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End-User name instead of end user ID in Call history
I would love to be able to display the end-users name and a column for the organisation name (instead of just the ID) in Settings > Talk > Usage Charges > Call history. Also a "group by organisatio...
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Question for Ticketing AMA
답변함What it is you're trying to do I want to follow up tickets that is solved by agents without leaving a public comment. What you've tried so far Automation: Doesn't have the condition Views: Can't...
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CC and followers with customer context set as standard
I'm trying out the "CC and followers" and I really like it. We have the customer context view set as default and allow agents to change requester. With the CC and followers it feels more natural to...