Kalle Windefalk
-
총 활동 수302
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수2명
-
나를 팔로우하는 사용자 수0명
-
투표 수102
-
수신 설정 수119
게시물
Kalle Windefalk의 최근 활동-
We need to measure linked ticket in a specific section for a specifik user segment
What is the problem? We can not measure which internally (for our agents) published articles are linked in tickets Why is it a problem? We can not see which articles are used the most and thus ...
-
Knowledge Center app should also search for "in progress" articles
What is the problem? Work in progress articles isn't searchable with the Knowledge Center app Why is it a problem? Multiple agents can work on the same issue and creating duplicate articles rath...
-
Dedicated greeting for alert or announcement messages
What is the problem? We don't have a fast way of putting alerts and announcement messages as the absolut first greeting in Talk. Why is it a problem? When "system down" events happens the line...
-
Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide
What is the problem? Agents need to manually choose other brands to search for articles in the the knowledge center app. Why is it a problem? Agents often miss articles that resides in another help...
-
Arrange Explore dashboards into folders
Hi! It would be great if one could arrange Zendesk Explore dashboards into folders. My dashboard list is growing and it would be helpful to organize them into folders like "internal"; "external" "c...
-
Feature request: Want function to make an article unlinkable from the Knowledge Center app
We create all our documentation in guide. From simple q&a to policies. Since we want to capture all questions and problems from tickets and sometimes link to policy documents or more complex manual...
-
Track search words from the KC app and build a report in Explore
Zendesk support informed me that tracking search words from the KC app and build a report on it in Explore isn't possible today. This feature would be really helpful in a KCS organization. I can t...
-
Make knowledge center app available in agent workspace chat channel
예정됨Please integrate the knowledge center app with chat channel in agent workspace. This is a must-have for any support org dealing with articles and the KC app. The workaround we use now is to open a...
-
Confusing talk logs
I'm trying to get my head around the logs for Zendesk Talk in the customer context interaction list. The ticket is empty but is recorded as 23 minute call in the body. the second internal message ...
-
Answer bot in Swedish
Please make the answer bot available in Swedish.