Kalle Windefalk
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투표 수98
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Kalle Windefalk의 활동에 대한 투표 수-
Answer bot in Swedish
Please make the answer bot available in Swedish.
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Arrange Explore dashboards into folders
Hi! It would be great if one could arrange Zendesk Explore dashboards into folders. My dashboard list is growing and it would be helpful to organize them into folders like "internal"; "external" "c...
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Make knowledge center app available in agent workspace chat channel
예정됨Please integrate the knowledge center app with chat channel in agent workspace. This is a must-have for any support org dealing with articles and the KC app. The workaround we use now is to open a...
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Dedicated greeting for alert or announcement messages
What is the problem? We don't have a fast way of putting alerts and announcement messages as the absolut first greeting in Talk. Why is it a problem? When "system down" events happens the line...
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Knowledge Capture app should reflect the "Search across multiple Help Centers" function in Guide
What is the problem? Agents need to manually choose other brands to search for articles in the the knowledge center app. Why is it a problem? Agents often miss articles that resides in another help...
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Feature request: Want function to make an article unlinkable from the Knowledge Center app
We create all our documentation in guide. From simple q&a to policies. Since we want to capture all questions and problems from tickets and sometimes link to policy documents or more complex manual...
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Track search words from the KC app and build a report in Explore
Zendesk support informed me that tracking search words from the KC app and build a report on it in Explore isn't possible today. This feature would be really helpful in a KCS organization. I can t...
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Confusing talk logs
I'm trying to get my head around the logs for Zendesk Talk in the customer context interaction list. The ticket is empty but is recorded as 23 minute call in the body. the second internal message ...
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Display friendly name instead of ID in customer context
It would be really helpful if the real customer and agent name could be displayed on the customer context "talk card"
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Add a fourth tab "forms" in article link editor
Add a fourth tab "forms" in the article link editor window so we can link to our forms in a easy way when writing articles. "If this happen in step X please provide info <link to form>here and we ...