Gabriel Pavel

Automate My Store  thanks, but I do not see this option in the configuration screen. Is it something new? Do I need to somehow update the app? 

I have:

App details

Version: 2.7.0

Nice addon, would be good if in case we use the "Disable automatic selection of address for agents in the following groups" the agent is asked to select a email instead of sending the ticket with the default email address. Or any other way to make sure the user confirms the selected email before sending.

Basically I want to have a way to programmatically get the XXXXX id from this url: [organization].zendesk.com/agent/users/XXXXX/requested_tickets. As I understand this id is the one that identify the customers on zendesk side.

My idea was to create a webhook that is sent when a new customer is created in zendesk, but I don't see any way in which I can create a trigger under Business rules for such event. Also, when adding the webhook there is option that instead of trigger the webhook is triggered by a zendesk event, but also in that list there doesn't seem to exist this action. Beside this id I also need customer email, but I guess that one is easier to add.

it would be good if this page would accept the query string as GET parameter in URL, smth like: https://xxxx.zendesk.com/agent/user_filters?searchEndUsers=testUser. In this way it would be simple to deep link to user from external systems without having to know the userid (in order to build smth like:  https://xxxx.zendesk.com/agent/users/7379931683356/requested_tickets