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An Luu

가입한 날짜: 2023년 6월 26일

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마지막 활동: 2023년 6월 28일

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Help and FAQs

It's funny to wait for around 1-2 days to receive this kind of reply via chat support in Zendesk and the robot-like-result below. This agent don't even bother to check my concern.

I'm asking about what's the different between normal Ads & dynamics Ads on Facebook related to the tickets in Zendesk. Since same as above, I plan to run Engagement - Message in Facebook Ads Manager.

Theoretically, it's not dynamics Ads!

 

댓글 보기 · 2023년 6월 28일에 게시됨 · An Luu

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댓글How to manage social messaging channels
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Hi Zendesk Customer Care Team,

Just want to know if we will run Ads by FB Messenger, users will ping us via those Ads in FB Messenger ==> will it create ZD tickets?

I checked this article but it's a bit blur on if it will it create ZD tickets or not? ==> While ads created by Facebook Ads Manager create tickets in Zendesk, dynamic ads won't be converted to tickets due to Facebook's limitations.
 
 
As my understanding : to enable the option on "Include unpublished posts", right? But this is for post, I'm asking for Ads by FB Messenger specifically. Or dynamic ads equal to Ads by FB Messenger? Is dynamic ads included our Engagement - Message in Facebook Ads Manager?
 
Thanks!

댓글 보기 · 2023년 6월 26일에 편집됨 · An Luu

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