Sam Wise

Also, I need to add 3 more new agents. But Not using the Same zendesk script. As these 3 or 4 new agents will be using, Whole another Brand and its a Different team. Different department. So WE don't want them mixed up or Handling customers from our Current team. Hence what we seek is (as per support that we need to upgrade to Suite Growth and Create Group and Add agents there. and then Create Multiple classic Web Widgit or whatever) So we will get a New zendesk Script. (WHILE MAKING SURE WE CONTINUE USING LEGACY CHAT INTERFACE) DO NOT WANT TO Switch TO NEW AGENT WORKSPACE. 

yes, i need to reactive/continue using my zendesk which i cancelled. and subscription will be finished on 7th November,. not sure how to reactivate since it says Contact support and Support seem to be creating only Tickets. Not doing anything. Can anyone help me. everyone seem to refer me to my account manager WHO IS NO WHERE TO BE FOUND FOR PAST 2 WEEKS. 

The ticket has been open for 4 days now NO REPLY from ZD. nice. Ticket # 12028354

The Major Issue with the Agent WorkSpace is Pro active message approach. Most people used ZD for Ads marketing on Landing pages. When a visitor clicks an add on Google or Bing. they land up on our page. and ZD Chat Loads up. And that Click was shown on Legacy chat.. SO our Agent pro actively Sends a Message to visitor if he/she needs help or generate lead/sale etc. and then WE as companies spend millions in training our Employees with Zendesk with past over the years and integrated this system in our 100s of landing Landing page brands etc. 

And it was working perfectly alright. IT was a simple chat system with everything that was needed BUT NOT SURE WHY/HOW? CAN ZD enforce there upgrade phase 4. of agent workspace On US WHEN WE DO NOT ALLOW IT.  its more like ZD does not care about there customer its just they are trying out new things without taking user experience into consideration. 

plus if we wish to stick with OLD legacy Chat system. and roll out of This Upgrade THE ZD does not allow it which does not make sense. THAT WE ARE BOUND AND ENFORCED TO USE SOMETHING WE DONT WANT?  Lisa Kelly DO you think That is fair. if our business model is satisfied with Legacy chat and we are paying for it. DO YOU NOT THINK WE HAVE LEGAL right to Run our business our instead of you changing our interface without consent? WE NEVER APPROVE FOR THIS. YOU SHOULD LET PEOPLE USE LEGACY CHAT SYSTEM, If they wish and companies who wish to switch to agent workspace can do so by choice. I am CONFUSED WHAT BENEFIT it would give ZENDESK  after enforcing this Agent workspace on us?

Hello 

I DO NOT WISH TO BE MIGRATED TO AGENT WORK SPACE. WE WISH TO STICK WITH THE LEGACY SYSTEM . THAT IS WHAT WE PAID FOR. NOT SURE WHY WE HAVE BEEN MIGRATED. CAN SOMEONE please HELP us.   and Roll us out of this migration from legacy to WOrkspace. WE wish to stick with previous Chat PLease help us someone.