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Kevin Nelson
가입한 날짜: 2023년 12월 14일
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마지막 활동: 2024년 3월 19일
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님의 최근 활동 Kevin Nelson
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Hi,
We have a scenario where we perform tasks on a monthly basis and need to generate a Zendesk ticket each month. Is there a way to create a reoccurring ticket where, when we change the ticket status to Solved, a new ticket with certain fields preset will be generated? This would only be for specific tickets and not all. Any thoughts?
Thanks,
Kevin
2024년 3월 19일에 편집됨 · Kevin Nelson
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Im not a big fan of the interactions window shown when accessing a ticket. This has been confusing to many of our agents. Is there a way to turn off, disable, or not have this information visible?
Thanks!
댓글 보기 · 2024년 3월 15일에 게시됨 · Kevin Nelson
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It appears that this request has not been addressed by Zendesk. My team is also looking to implement this functionality. We have an end-user base that we'd like to leverage our simple widget for ticket submission. However, its often the case that an end-user wants to include other end-users for visibility to the ticket and we'd like for end-users submitting tickets to be able to add them at the submission point. This would be a very valuable function. Thanks!
댓글 보기 · 2024년 1월 08일에 게시됨 · Kevin Nelson
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