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Renu Sharma
가입한 날짜: 2023년 6월 21일
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마지막 활동: 2024년 9월 22일
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님의 최근 활동 Renu Sharma
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Hello Zendesk Team,
This Article doesn't cover the limitation when we migate the agents via API. Recently we were testing agent migration via API and identified that if an agent email is verified on source and migrate the agents on target via API then the emails are also verified on target. Due to this the Activation link for agents was not sent.
This is really important to highlight in the article.
We had to work on API script to send the activation email via API as manually sending the Activation email option was greyed out for us.
댓글 보기 · 2024년 8월 28일에 편집됨 · Renu Sharma
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User experience of using Zendesk chat shortcuts are very bad, Agents have to search the shortcuts by their name. Its not possible for agents to remember all shortcuts by name. Can you suggest any alternative.
2024년 6월 24일에 게시됨 · Renu Sharma
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Gary Beichler can you please explain how do we define MAU and what kind of notifications are counted under 1000 outboud notification.
댓글 보기 · 2023년 6월 21일에 게시됨 · Renu Sharma
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