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Stephane Gonthier

가입한 날짜: 2023년 3월 23일

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마지막 활동: 2023년 6월 26일

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님의 최근 활동 Stephane Gonthier

Stephane Gonthier님이 에 댓글을 입력함

댓글Ticket automation and collaboration

I have the same requirement as Tarandeep.

I have already added under the Organisation a 'CSM' field (that value comes from HubSpot), however, I can't seem to find a way to create a trigger which will automatically add the CSM If this value is not empty as a follower on the ticket.

댓글 보기 · 2023년 6월 26일에 게시됨 · Stephane Gonthier

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Stephane Gonthier님이 에 게시물을 만듦

게시물 Q&A - Tickets and email

For certain accounts, based on level of service, we have a CSM and a TAM associated to the Organisation. I have not been able to find a way to automatically add them as followers on all new tickets created by users associated with that particular Organisation.

Any thoughts?

2023년 6월 15일에 게시됨 · Stephane Gonthier

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댓글Ticket management

Is there a limit on how many records can be listed in a view?

I am trying to have a view to list all the tickets we have had historically, but I seem to be limited by about 1.6k records.

If there is no limit, then I am clearly hitting a problem with the way I have built my view and might help. :)

댓글 보기 · 2023년 3월 23일에 게시됨 · Stephane Gonthier

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