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Matt Hill

가입한 날짜: 2023년 3월 29일

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마지막 활동: 2023년 11월 13일

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님의 최근 활동 Matt Hill

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커뮤니티 댓글 Feedback - Voice (Talk)
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Hi Sean,

We're also interested in real-time streaming of agent calls - are there still plans to start development for this feature in early 2024? Do you have any insight into a potential release date Zendesk would be aiming for?

Thanks

댓글 보기 · 2023년 11월 13일에 게시됨 · Matt Hill

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게시물 Feedback - Developer Platform
Feature request: Allow for either markdown or HTML to be rendered when using the "transcription_text" field in the voice comment object

Hi,

I'm trying to add a transcript with multiple speakers to a voice comment through the API, following this documentation.

However, it's currently very limited as it does not allow for line breaks. This is an issue when you have two speakers as ideally you'd want it to render the transcription like this:

Transcription

Speaker 1: Hello

Speaker 2: Hi

Speaker 1: How may I help you today?

Currently, the voice comment renders it all in a single (and difficult to read) line:

Transcription

Speaker 1: Hello Speaker 2: Hi Speaker 1: How may I help you today?

As you can see, the latter is really tricky to read with lack of speaker separation. Would it at all be possible to make this change to at least enable line breaks in the transcription field?

2023년 3월 30일에 편집됨 · Matt Hill

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