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Heather Valli
가입한 날짜: 2023년 3월 17일
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마지막 활동: 2024년 6월 28일
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님의 최근 활동 Heather Valli
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It would be lovely if we could set an expiration date on the OOO app. If I know I'm going to be on vacation from 5/20-5/25, I'd like to set that in the app so I don't forget to un-OOO myself when I get back. Sort of like how Outlook lets you set OOO messages for a date range.
댓글 보기 · 2024년 5월 16일에 게시됨 · Heather Valli
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Is there a way to make the email responses look like they're coming from the redirected subdomain? If I have niftyname.com redirecting to mysite.zendesk.com, can I set it up so the email responses seem to be coming from help@niftyname.com?
댓글 보기 · 2024년 4월 17일에 게시됨 · Heather Valli
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In my organization, we have agents who specialize in various areas (biology, romance languages, engineering, etc.). And we're connecting our user data to a system that will auto-populate the area with which they're associated. We'd really like it if there was a system to suggest a specific agent based on the area the user with which the user is identified. I've been unable to find anything like that in Zendesk support. Is this something that might be in the works (or perhaps I'm just searching wrong)? This sure would save time during our ticket triage. Thanks!
2023년 10월 04일에 게시됨 · Heather Valli
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I'm trying to edit a custom user field, and it won't let me change the Field Type. But the info above says that everything except for the Field key is editable. Did that change?
댓글 보기 · 2023년 9월 26일에 게시됨 · Heather Valli
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Can the ticket ID be turned into a link to the ticket in the email for CCed agents?
댓글 보기 · 2023년 3월 17일에 게시됨 · Heather Valli
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