최근 검색
최근 검색 없음

Shannon Hayes
가입한 날짜: 2023년 4월 05일
·
마지막 활동: 2024년 12월 10일
팔로잉
0
팔로워
0
총 활동 수
21
투표 수
4
플랜 수
9
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Shannon Hayes
Shannon Hayes님이 에 댓글을 입력함
Hi,
When looking at the search query and top clicked articles, I am seeing a search query such as ‘order status’ and then the article clicked is ‘how do i return/exchange an item’. However, when I try to replicate this and search order status myself, I am not getting this article, and get a different result.
Would we know why this is?
Thanks!
댓글 보기 · 2024년 12월 10일에 게시됨 · Shannon Hayes
0
팔로워
0
투표 수
0
댓글
Shannon Hayes님이 에 댓글을 입력함
Hi,
We are switching child tickets via side conversations on, as we have recently been doing this via the linked ticket app. However when creating the child ticket via the app, my agents would use a macro to ensure that they were including the correct information at the time of escalating to prevent further touches etc, which also then assigned the child ticket to the correct group based on the macro selected.
My question is, can a macro applied into the body of the child ticket in the side conversation and if not, is there a work around?
Thanks!
댓글 보기 · 2024년 10월 01일에 게시됨 · Shannon Hayes
0
팔로워
0
투표 수
0
댓글
Shannon Hayes님이 에 댓글을 입력함
Im creating web forms and have added a ticket field for email address and phone numbers. I have made these so that they are required before submitting the ticket, however I do I make the ticket field so that an email address or phone number has to be entered in the correct format to submit, and not just free text/numbers?
댓글 보기 · 2024년 7월 25일에 게시됨 · Shannon Hayes
0
팔로워
0
투표 수
0
댓글
Shannon Hayes님이 에 댓글을 입력함
Hi,
Is there a way to create a custom data filter (ie ticket group)? I have groups that are for my customer service team and some for my internal teams. I have created a dashboard to view productivity, however both teams can filter other groups and see stats that they dont need to?
Thanks!
댓글 보기 · 2024년 6월 05일에 게시됨 · Shannon Hayes
0
팔로워
0
투표 수
0
댓글
Shannon Hayes님이 에 댓글을 입력함
I have the 2 triggers Notify requester of comment update & Notify requester of received request active, however is there something I can set up to send a customer whenever they reply to an email.
Example: I would like to send something such as:
Thank you for your reply. We are currently experiencing high volume of contacts, please allow us 48 hours to reply.
They get this message on a new contact received, however I want this for also for any open ongoing replies.
댓글 보기 · 2023년 12월 21일에 게시됨 · Shannon Hayes
0
팔로워
0
투표 수
0
댓글
Shannon Hayes님이 에 댓글을 입력함
Can you build a live dashboard to show live numbers for how many tickets you have open, pending and on hold within each group, rather than status update in the last 30mins / 60mins?
댓글 보기 · 2023년 10월 11일에 게시됨 · Shannon Hayes
0
팔로워
0
투표 수
0
댓글
Shannon Hayes님이 에 댓글을 입력함
Hi,
I can see that we can add a greeting message, however can only be plain text.
Is there a way to have a message or header appear once a customer comes through to live chat, advising the use of customer data and a link to our company's privacy policy?
댓글 보기 · 2023년 4월 05일에 게시됨 · Shannon Hayes
0
팔로워
0
투표 수
0
댓글