최근 검색


최근 검색 없음

Scott Smith's Avatar

Scott Smith

가입한 날짜: 2024년 1월 25일

·

마지막 활동: 2024년 1월 25일

팔로잉

0

팔로워

0

총 활동 수

4

투표 수

0

플랜 수

2

활동 개요

님의 최근 활동 Scott Smith

Scott Smith님이 에 댓글을 입력함

댓글Reporting and analytics admin questions

I agree that this would be a very helpful feature.  I want to report on how many tickets are resolved by sending an attachment to the requestor (one of customer support documents) and also WHICH particular documents are sent; ie, what are the most commonly requested documents, etc.

댓글 보기 · 2024년 1월 25일에 게시됨 · Scott Smith

0

팔로워

0

투표 수

0

댓글


Scott Smith님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Yes!  I have this question, too!

Our support staff often sends customer support documentation as a resolution to a ticket, but I want to be able to see how many tickets have this, and also which particular documents are being sent.  Knowing this will help guide our plans to make these documents directly available to our customers when they login to our Zen Desk portal.

댓글 보기 · 2024년 1월 25일에 게시됨 · Scott Smith

0

팔로워

0

투표 수

0

댓글