Anastasiia Kalugina

Thomas (internalnote.com) Thank you for your article on `internalnote.com`. Very hot topic.

And I am also waiting for the "email address mapping feature".

Hi everyone and Zendesk product team,

I have found that the messaging widget and classic web widget (Enabling authenticated visitors in Web Widget (Classic) – Zendesk help) has similar features related to jwt auth.

Expiration time of token must be within 7 minutes and you should rotate it before its expiration time while chatting.

Why didn't you mention this in the documentation for the messaging widget?

Anyone experiencing a similar problem, please read this article Enabling authenticated visitors in Web Widget (Classic) – Zendesk help. I have found that the messaging widget has similar features. Expiration time of token must be within 7 minutes and you should rotate it before its expiration time.

Hi Manuel Moreira,

Thanks for you response.
What do you mean "with quotes"?

For example, in JavaScript I have:

const token = 'eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6ImFwcF82NDRhMjMwYWRhZDg4MjliMWM1NmQ0ZjgifQ.eyJleHRlcm5hbF9pZCI6MSwic2NvcGUiOiJ1c2VyIiwiaWF0IjoxNjgyNTg3NzA5fQ.ICzTP9maSQQVX0xjEPyzou8IjAzhkPIqDLdkgZ3Q98Q'

And I use it as argument in window.zE('messenger', 'loginUser', function(callback) {
    callback(token);
})

I have the same problem. All as in Zendesk docs and JSON Web Tokens - jwt.io shows that all is correct.