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ZdS

가입한 날짜: 2023년 6월 22일

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마지막 활동: 2025년 2월 05일

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댓글Explore recipes

is there any formula that can be use on update history data set?

댓글 보기 · 2025년 2월 05일에 게시됨 · ZdS

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댓글Ticket automation and collaboration

I made 2 side conversations (email) on 2 different tickets.

However, both side conversations have the same subject.

This causes 2 tickets with 2 side conversations to join the same email to the recipient.

 

Is there a way to keep the emails separate? because the tickets are different

댓글 보기 · 2024년 8월 28일에 편집됨 · ZdS

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커뮤니티 댓글 Developer - Zendesk SDKs

hi Greg Katechis 
Is setup for Zendesk push notifications on iOS only possible using a .p12 certificate?
Because we have a concern, if you use a .p12 certificate, it has an expiration date so you need to continue maintenance to regenerate the certificate and re-upload it.

 

As far as we know, there is an alternative method using the APNS Authentication Key so that there is no need for periodic maintenance to setup push notifications which we have also implemented in (eg: Firebase and MoEngage), is it possible in Zendesk to use the APNS Authentication Key?

댓글 보기 · 2024년 7월 02일에 게시됨 · ZdS

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댓글Suite basics

Is channel integration support omnichannel routing?

댓글 보기 · 2024년 5월 06일에 게시됨 · ZdS

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커뮤니티 댓글 Q&A - Reporting and analytics

Hi ZZ Graeme Carmichael

how about created a new attribute?

can we?

댓글 보기 · 2024년 2월 26일에 편집됨 · ZdS

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댓글Using AI agents for email and web form

Why can't I find a suggestion article on testing?
even though I should have used words that were relevant to the article that was published.

 

No articles found

Keep altering your subject, description, and adjusting labels until you're confident with the suggested articles. Results are displayed for anonymous users.

댓글 보기 · 2024년 1월 01일에 게시됨 · ZdS

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댓글Explore recipes

We have 7 levels nestedloop dropdown field. And got this error:

Calculations are too complex. Simplify calculated metrics and attributes or remove some of them. Learn about Explore limits (Error code: 5f863b30)

We got this error on level 5 nested loop and the further:

1. Level 5

2. Level 6 (Prep)

3. Level 6

4. Level 7 (Prep)

5. Level 7

 

Is there another formula to handle this error?

댓글 보기 · 2023년 12월 06일에 게시됨 · ZdS

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댓글Explore basics
Nested calculations 3 levels

 

can this limitation report be updated to 7 maximum? because we have 7 levels of nested loops in our subdomains.

 

----

 

when this updated?

https://support.zendesk.com/hc/en-us/articles/5133326635162-Explore-product-limits#:~:text=SQL%20query%20length%20(Calculation%20complexity)

 

thank you

댓글 보기 · 2023년 12월 11일에 편집됨 · ZdS

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게시물 Feedback - Ticketing system (Support)

Make a trigger action can clear a Text Field.

 

This is will very use full when ticket created is from closed ticket channel.

 

So when ticket is created via closed ticket, I can make a trigger action to set NULL the field (which is because the field has already been filled in on the parent ticket)

2023년 10월 06일에 게시됨 · ZdS

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