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I'm interested in setting up a call to talk more about our concerns.

Just edited the post to fit the template, thanks for your response!

I would like to have access to genuine live data that shows the current status of new, open, pending, etc. tickets, rather than just data for the last 30 or 60 minutes. This feature request is affecting both our agents and admins. For example, if there are 23 open tickets at the start of the day, the current system might only show 7 open tickets for the last hour, which can be misleading and throw us off. This lack of functionality impacts our business on a regular basis, as it hampers our ability to accurately track ticket status and make informed decisions. Currently, we do not have a workaround for this problem, and we would ideally like a solution that provides real-time, up-to-date data on ticket statuses. This would greatly improve our efficiency and enable us to better manage our ticket queue and customer support operations.