Amber Terry

Hi! Is there an update on the progress of this? We are interested in having the ability to edit closed tickets as well. It tends to be an issue when it comes to reporting metrics especially if a closed ticket is missing key fields. We also have integrations set up with Zendesk and when a customer circles back/comments on a closed ticket - it causes an error in our workflow.

We have a Zapier integration set up for Slack -> Zendesk. I am curious if anyone here uses Zapier integrations with Zendesk and if they have found a workaround solution to their Zapier workflows halting because the ticket found was closed? 

Is there an update for this issue or a workaround for it? We use side tickets a lot and it would be helpful for our agents to see the content in their email notification rather than clicking a link to the parent ticket.