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Vaibhav Bhardwaj

가입한 날짜: 2023년 6월 13일

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마지막 활동: 2025년 2월 05일

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Hi Paolo,
Thanks for the clarification. 

So naturally, it wouldn't capture those who answered no, I believe?
And if the customer does not hit anything at all, regardless of their intended response, does the timer just continue? Is there not a threshold that takes them out of the equation? For example, if they just close the screen.

댓글 보기 · 2024년 2월 16일에 게시됨 · Vaibhav Bhardwaj

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Resolution minutes - The duration in minutes between a suggestion being generated in Answer Bot, and this suggestion solving the ticket.

Could you help me understand how exactly the time is calculated?? 
1. When the customer hits 'Does this article answer your question?' - Yes
OR 
2. When they remain on the bot and continuously browse the article even though they don't click ' Does this article answer your question?'  Will it still calculate that time?

댓글 보기 · 2024년 2월 14일에 게시됨 · Vaibhav Bhardwaj

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