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Cameron Eng

가입한 날짜: 2023년 10월 17일

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마지막 활동: 2024년 12월 11일

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님의 최근 활동 Cameron Eng

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댓글Measuring success

Hello! We have the next reply time start setting, "When any end user replies to a ticket and that reply is added as an internal note", enabled. 

However, we have noticed that third-party internal note responses where the response is flagged because the end-user was not “part of this conversation” are not setting a next reply time. 

Is this an expected behavior? Is there anything we can do to change this?- We want all external end-user internal notes to set a target regardless of whether they were originally part of the conversation

 

댓글 보기 · 2024년 9월 04일에 게시됨 · Cameron Eng

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Our team is in need of a feature like this. We have separate groups that use zendesk in different ways and need custom statuses for each 

댓글 보기 · 2024년 8월 01일에 게시됨 · Cameron Eng

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댓글Business rules

Has anyone been able to reference custom user dropdown fields with liquid markup? I'm trying the syntax “{% case ticket.requester_field_option_title_FIELDID %}” but no luck so far 


 

댓글 보기 · 2024년 6월 28일에 게시됨 · Cameron Eng

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Thank you Michael! We also have a use case for this. Our team uses internal notes for drafts that need review and feedback from team members. When customers ask to review communications with a specific requestor, we need a way to download all the tickets' public comments. Because of the nature of our business, there can be many public and private comments before a ticket is solved.

댓글 보기 · 2023년 12월 18일에 게시됨 · Cameron Eng

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댓글General questions about email and email template

+1

댓글 보기 · 2023년 11월 02일에 게시됨 · Cameron Eng

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