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Mary Ann Sin

가입한 날짜: 2023년 10월 19일

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마지막 활동: 2024년 4월 10일

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님의 최근 활동 Mary Ann Sin

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댓글Managing Talk

Is it possible to have a trigger or some type of tagging added once the transcript is available to capture and report keywords?

댓글 보기 · 2024년 3월 01일에 게시됨 · Mary Ann Sin

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댓글Using legacy AI agent functionality

If I select No to answer 'was this helpful' the below prompt appears. Where can I edit this since there is nothing to choose from currently?

I'm sorry, I didn't quite catch that. Could you please rephrase your question or select one of these options?

댓글 보기 · 2024년 1월 18일에 게시됨 · Mary Ann Sin

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커뮤니티 댓글Zendesk AI EAP - Generative AI

I came here to ask the same question as Michael Yuen. This will help, especially when our leads are reviewing the interaction for quality assurance, to know if it was the tool or if the agent wrote the communication. 

댓글 보기 · 2024년 1월 18일에 게시됨 · Mary Ann Sin

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댓글Using legacy AI agent functionality

What is a good way to measure how well this feature is performing? We are seeing a bit of drop off in chat tickets, but hesitant to consider this a win due to deflection. Any suggestion from the community would be fabulous. TIA!

댓글 보기 · 2024년 1월 17일에 게시됨 · Mary Ann Sin

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커뮤니티 댓글 Feedback - Voice (Talk)

We've signed up for Gen AI for talk, which summarizes calls. Less than a week in, however, I did see a summary that provided the below image. This could potentially help.

댓글 보기 · 2024년 1월 16일에 게시됨 · Mary Ann Sin

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Q1 2024 is here and looking forward to focus mode for omni! Would appreciate being part of any beta testing, if it's available. 

댓글 보기 · 2024년 1월 12일에 게시됨 · Mary Ann Sin

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커뮤니티 댓글 Feedback - Voice (Talk)

This was a very useful feature Five9 had. Would encourage the team to get this basic functionality on the roadmap.

댓글 보기 · 2023년 10월 30일에 게시됨 · Mary Ann Sin

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