Vincenzo Vampo

we had the same problem as Maggie and would like to request the same

What mentioned in the title makes it difficult to identify people to add to teams for 2 reasons:

there may be people with the same name who can only be differentiated by the email address

there may be people who have removed their last name or edited their name in some form in their Zendesk profile have

Unlike names, email addresses cannot be modified or have duplicates therefore I'd like to ask for email addresses to be visible rather than names or together with names.

It would be very helpful if Zendesk WFM would specify in which rows are the errors to be found when a schedule upload fails due to the presence of errors.