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Abdelhameed Khaled

가입한 날짜: 2023년 5월 28일

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마지막 활동: 2024년 12월 26일

Experience Management

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Abdelhameed Khaled님이 에 댓글을 입력함

커뮤니티 댓글 Feedback - Ticketing system (Support)

Samir Shah any expected dates for that ? as it's really basic feature 

and is there any workaround for that at the moment ?

 


 

댓글 보기 · 2024년 12월 18일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 게시물을 만듦

게시물 Q&A - Reporting and analytics

I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for open and pending tickets 

2024년 9월 08일에 게시됨 · Abdelhameed Khaled

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커뮤니티 댓글 Developer - Zendesk SDKs

Thanks Carole Larsen 

댓글 보기 · 2024년 9월 08일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 댓글을 입력함

댓글Chat best practices and recipes

I cannot find these :

Run trigger: When a visitor has loaded the chat widget

   Check conditions: Check all of the following conditions
   Visitor country code | Equals | FR

in messaging triggers ?!

댓글 보기 · 2024년 8월 07일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 게시물을 만듦

게시물 Developer - Zendesk SDKs

Is it possible to identify user country location automatically when they interact with web widget or mobile
SDK ?

Another thing how make Web Widget identify the customer if he exists on our system without the need to fill in for example the name and phone number each time so that if he exists he identify the user name location and any other saved data on his profile for example ?

2024년 8월 06일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 댓글을 입력함

커뮤니티 댓글 Q&A - Tickets and email

Thank you Dainne Kiara Lucena-Laxamana however I need to somehow get the commenter id and comment Id from the comment inside Zendesk is that possible ? and how ?

 

댓글 보기 · 2024년 8월 04일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 게시물을 만듦

게시물 Q&A - Tickets and email

I want to know how to get the meta data of Facebook comment when it create a ticket 
I want to know the comment ID / comment ID how to get these Info inside Zendesk ?

2024년 7월 30일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 댓글을 입력함

댓글How to manage social messaging channels

This is huge limitation

 

댓글 보기 · 2024년 7월 29일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 댓글을 입력함

커뮤니티 댓글 Q&A - Chat, messaging, and widgets

Destiny Thank you for your response .
By that I have 2 more questions if you can help me with :

1-How to override this limitations and does SunCO can override it ?
2-I have an idea which is as you said that bot detects browser language so can I send an API request to the browser to change the language meaning by choosing from i.e. 2 languages then if he choosed English I fire a request to change browser language which means chaning bot language . is that applicable ?

댓글 보기 · 2024년 6월 25일에 게시됨 · Abdelhameed Khaled

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Abdelhameed Khaled님이 에 게시물을 만듦

게시물 Q&A - Reporting and analytics

I want to measure Average handling time for agents . I mean by AHT here the first update agent did after he was assigned the ticket . how can we do that 

I tried to do it by using Latest Function but it sometime count ticket assignment as the first update which is wrong 

2024년 6월 25일에 게시됨 · Abdelhameed Khaled

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