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Vivian

가입한 날짜: 2023년 5월 31일

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마지막 활동: 2023년 6월 14일

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게시물 Developer - Zendesk SDKs

I have encountered some issues while embedding the Help Center into my iOS app:

  1. How can I add different forms for submitting tickets or contacting us through the Help Center in the app?
  2. How can I display the ticket status to end users?
  3. How can I customize the look of the Help Center in my app?

 

2023년 6월 14일에 게시됨 · Vivian

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How can I obtain the time duration for a ticket that is in the "open" status, specifically during working hours? I understand that the requester wait time calculates the total waiting duration, and the time tracking app can track time, but it only starts counting when the agent opens the ticket. The data we are looking for is, for example, when a customer submits a ticket and it remains in the "open" status. After 2 hours, Agent responds, and then the customer replies again, followed by a response from the agent after 5 minutes. Where can I find the duration of 2 hours and 5 minutes in this scenario?

댓글 보기 · 2023년 5월 31일에 게시됨 · Vivian

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댓글Explore recipes

How can I obtain the time duration for a ticket that is in the "open" status, specifically during working hours? I understand that the requester wait time calculates the total waiting duration, and the time tracking app can track time, but it only starts counting when the agent opens the ticket. The data we are looking for is, for example, when a customer submits a ticket and it remains in the "open" status. After 2 hours, Agent responds, and then the customer replies again, followed by a response from the agent after 5 minutes. Where can I find the duration of 2 hours and 5 minutes in this scenario?

댓글 보기 · 2023년 5월 31일에 게시됨 · Vivian

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댓글Third party and social messaging channels

Why I can't find Wechat in Add channel?

댓글 보기 · 2023년 5월 31일에 게시됨 · Vivian

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