최근 검색
최근 검색 없음
Julian Schrader
가입한 날짜: 2023년 9월 19일
·
마지막 활동: 2023년 9월 19일
팔로잉
0
팔로워
0
총 활동 수
2
투표 수
0
가입 플랜
1
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Julian Schrader
Julian Schrader님이 에 댓글을 입력함
댓글Using Built by Zendesk apps
Hello,
I have been testing the App for our team for some time now. When I tried to set up some automation connected to the tags added by the App, some questions rose to me.
When the agent is set as unavailable, the tag was only added to tickets that were created by him. What I would have thought, is that the tag is added to tickets that are assigned to him. Is this just a misunderstanding by me?
We tried to create a "vacation" solution, where the ticket is assigned to the agent and if he is out of Office it will go to another agent or back to the group.
댓글 보기 · 2023년 9월 19일에 게시됨 · Julian Schrader
0
팔로워
0
투표 수
0
댓글