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Kin

가입한 날짜: 2023년 12월 14일

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마지막 활동: 2024년 7월 06일

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님의 최근 활동 Kin

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댓글Zendesk messaging
Hi Christina,
 
Would it be okay with you if you can kindly ask them to do a quick clear cache & cookies of their web browsers, then see if this will happen once more?
If so, kindly raise a ticket with us for further assistance.
 
Thanks

댓글 보기 · 2024년 7월 06일에 게시됨 · Kin

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댓글Setting up Agent Workspace
Hi Tracy,
 
We have a documented article here about your question.
How can I change the status of my agents?

댓글 보기 · 2024년 7월 06일에 게시됨 · Kin

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댓글General questions and issues about tickets

댓글 보기 · 2024년 7월 06일에 게시됨 · Kin

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댓글Business rules
Hi Estefania,
 
You should be able to see it at the left side of the ticket's point of view.
 

댓글 보기 · 2024년 7월 03일에 게시됨 · Kin

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커뮤니티 댓글 Q&A - Account and billing
Hi Lynne,
 
May I ask if you can kindly raise a ticket for your request please?
 
Our guide for that is here, just in case.
 
https://support.zendesk.com/agent/users/1266371039310/requested_tickets
 
Thanks so much.

댓글 보기 · 2024년 6월 28일에 게시됨 · Kin

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댓글Data exports or data uploads
Hello Abi R,
 
I hope you're having a wonderful day! Could you please help us by submitting a support ticket so we can provide you with further assistance regarding your concern?
To make the process easier for you, you can refer to this helpful guide: Contacting Zendesk Customer Support

댓글 보기 · 2024년 6월 25일에 게시됨 · Kin

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댓글Business rules
Hi Tami,
 
I hope you're having a great day! I wanted to share some helpful information with you. When it comes to capturing multiple phrases with the string conditions, each text string should have its own condition assigned to it. For example, if you have a condition for "yummy pie," you should also create a separate condition for "pie" if you want to trigger actions for both the full string or the individual word under Meet ANY of the following conditions.
 
You may refer to our documentation or article here, https://support.zendesk.com/hc/en-us/articles/4408823778458-How-does-the-Comment-text-condition-work-in-business-rules

댓글 보기 · 2024년 6월 24일에 게시됨 · Kin

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댓글Web Widget documentation

Hi Danielle,

To answer your question, yes this is possible for Growth plans.
If I may direct you to our article here, regarding your concern.  
Please note that by using this method, since you are using Messaging this will just open the widget on a new page and not a direct link.
 

댓글 보기 · 2024년 6월 07일에 편집됨 · Kin

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