Avatar

Chris Gunton

  • 총 활동 수
    40
  • 마지막 활동
  • 회원 가입일
  • 내가 팔로우하는 사용자 수
    0명
  • 나를 팔로우하는 사용자 수
    0명
  • 투표 수
    11
  • 수신 설정 수
    20

활동 개요

Chris Gunton님의 최근 활동
  • Avatar

    Chris Gunton님이 에 댓글을 입력함

    Hi Anil, Thanks for the suggestion, however the issue is that for English, we have Mr Mrs Miss Ms Dr. Rev But for French we only have M. Mme Mille The dynamic content works fine if there is alw...

  • Avatar

    Chris Gunton님이 에 게시물을 만듦

    Different dropdown options based on Language

    답변함

    We have quite a formal way of talking to our customers, so we require a Title field in our form for the Mr, Mrs, Miss etc. However we also serve different languages. Is there a best practice option...

  • Avatar

    Chris Gunton님이 에 게시물을 만듦

    Creating a BIG multi-select (importing via API?)

    답변함

    I have the need to create a multi-select with 400 values....quite a time consuming and tedious job by hand.  I'm not experienced with the API, but I would have thought this is not that uncommon of ...

  • Avatar

    Chris Gunton님이 에 게시물을 만듦

    Different branded email based on ticket fields

    답변함

    Hope  I'm not missing something obvious, but I'm trying to use a differently branded email template for customers that have purchased a specific "premium" product for us. Is this possible? Do I nee...

  • Avatar

    Chris Gunton님이 에 댓글을 입력함

    Nope, everyone in that group is active and present. I will raise a support ticket!

  • Avatar

    Chris Gunton님이 에 댓글을 입력함

    Hi there, We are on an Enterprise plan.

  • Avatar

    Chris Gunton님이 에 게시물을 만듦

    "missed" chat when the customer has the last word

    My agents are reporting quite a high number of instances where once the chat with a customer is done and dusted and the chat closed, the customer replies with "thank you" or something similar. Whil...

  • Avatar

    Chris Gunton님이 에 게시물을 만듦

    Unable to rename "Support" group

    I just tried to rename the group "Support" to "Sales Support" and got the error "Failed to update group Memberships is invalid"   Any idea what I've done wrong?

  • Avatar

    Chris Gunton님이 에 게시물을 만듦

    Hide contents of tickets from specific group

    답변함

    Hi all, We are starting to set up our account so that our call centre agents will have some limited access to tickets (in case the customer phones to chase up an email or previous ticket). We want ...