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Estefania Millan
가입한 날짜: 2024년 3월 20일
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마지막 활동: 2024년 11월 26일
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님의 최근 활동 Estefania Millan
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I struggled with this for a long time, and the API call always required me to get help from engineering. I found this on the Marketplace and was able to get the information I needed: https://www.zendesk.com/marketplace/apps/support/707573/macro-search
It doesn't allow filters, but I processed it in Google Sheets using VLOOKUP vs. the copied list of filtered macros.
댓글 보기 · 2024년 9월 25일에 게시됨 · Estefania Millan
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Hi Zendesk team!
I'm finding that people can write to any random email followed by @mysubdomain.zendesk.com and we'll still get a ticket created, even if said random email is not listed as a support address. Is there any way from stopping this behavior?
댓글 보기 · 2024년 7월 12일에 게시됨 · Estefania Millan
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Does anyone know where can I see all of the tags a single ticket has?
댓글 보기 · 2024년 7월 03일에 게시됨 · Estefania Millan
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Is there any metric we can use on Explore to count tickets that have been updated by agents, but NOT closed?
We have a team who is responsible for categorizing tickets and sending to the right teams and need to check how many tickets they've updated within a week.
Main issue would be how to count how many tickets and individual has updated, since they're only filling in fields and they don't show as assignees.
2024년 3월 20일에 게시됨 · Estefania Millan
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