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Estefania Millan

가입한 날짜: 2024년 3월 20일

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마지막 활동: 2024년 11월 26일

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님의 최근 활동 Estefania Millan

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Ticket can be closed, as it's not a support request but rather sharing with the community what worked for me.

댓글 보기 · 2024년 9월 26일에 게시됨 · Estefania Millan

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커뮤니티 댓글 Discussion - Tips and best practices from the community

I struggled with this for a long time, and the API call always required me to get help from engineering. I found this on the Marketplace and was able to get the information I needed: https://www.zendesk.com/marketplace/apps/support/707573/macro-search

It doesn't allow filters, but I processed it in Google Sheets using VLOOKUP vs. the copied list of filtered macros.

댓글 보기 · 2024년 9월 25일에 게시됨 · Estefania Millan

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules

People have been asking for a built-in feature to download macros since 2017 and Zendesk hasn't done anything about it. Sad!

댓글 보기 · 2024년 8월 29일에 게시됨 · Estefania Millan

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댓글Setting up your email channel

Hi Max McCal ! That worked. Is there any way to send an automatic reply to people who send to wildcard emails so they know they mistyped and we won't be responding?

댓글 보기 · 2024년 7월 13일에 게시됨 · Estefania Millan

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댓글Setting up your email channel

Hi Zendesk team!

I'm finding that people can write to any random email followed by @mysubdomain.zendesk.com and we'll still get a ticket created, even if said random email is not listed as a support address. Is there any way from stopping this behavior?

댓글 보기 · 2024년 7월 12일에 게시됨 · Estefania Millan

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댓글Business rules

Does anyone know where can I see all of the tags a single ticket has?

댓글 보기 · 2024년 7월 03일에 게시됨 · Estefania Millan

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Estefania Millan님이 에 게시물을 만듦

게시물 Q&A - Reporting and analytics

Is there any metric we can use on Explore to count tickets that have been updated by agents, but NOT closed?

We have a team who is responsible for categorizing tickets and sending to the right teams and need to check how many tickets they've updated within a week.

Main issue would be how to count how many tickets and individual has updated, since they're only filling in fields and they don't show as assignees.

2024년 3월 20일에 게시됨 · Estefania Millan

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