Sara del Rosario

Thanks for your reply, Elaine.

I've conducted a search using one of the requester's names, and I can only find 2 entries even though "Users" displays 11 🙁

Hi Eugene Orman one question,

What does the column "Users" measure? I have recreated this report, and some of the users have up to 10 over this column.

For anyone who is as clueless as me. This is how I made it work:

First select the Authorisation tab, then select Basic Auth within the Type dropdown list. Now let's fill in the following information under Username and Password.

Username: {email}/token
Password: {your_api_token}

For example:
Username: youremail@domain.com/token
Password: uyviuyvoubpuigq8fvoufybcqoiquhg8t8x5c

Hello,

I am looking into creating a report where I can see:

• how many tickets were created each day of the week,
• and how many tickets were solved each day of the week.

Does someone have a solution for this scenario? With this Explore recipe, I am seeing all tickets that were updated each day of the week, so the numbers are inflated. I am seeing tickets that were created last month but updated further on.